Our customers are very valuable to us and we are open to questions about products, claims, service or refunds.
If you have any questions about the products, or something is not clear about the functions, please ask on firstname.lastname@example.org.
If your product is under warranty period, which means 24 months from purchasing, and it doesn’t work as it should, please send it with the problem description, your details and a proof of purchase to:
Jasnena Vlahova s.r.o. – SERVIS
549 01 Nove Mesto nad Metuji
We solve almost all problems by repairing the products on our specialized service department. Usually all is done on the day we receive the package, but to guarantee the problem will not occur again, sometimes the product is placed for testing and the whole process might take longer.
You can read the full text about the warranties in TERMS AND CONDITIONS.