Terms and Conditions


1. Introduction

These terms and conditions apply to purchases at online stores www.vlahova.cz, www.vlahova.com and www.vlahova.eu *). The conditions specify and clarify the rights and obligations of the seller and the buyer.

Information about the seller

Name: Jasnena Vlahova Ltd.

Head Office: Přibyslav 77, 54901 Nove Mesto nad Metují

VAT: CZ25945742

ID: 25945742

Bank details: 208446343/0300

Contact: tel. 491470444, fax 491470628, e-mail: info@vlahova.cz

The company is registered in the Business Register led by the Regional Court in Hradec Kralove, case number C 16622

The purchase contract can be concluded in the following languages: English, Czech, Slovak, German, Polish.


2. Order and purchase contract

The order can be sent by mail, phone or in e-shop via registered account (registration conditions allow the reversal acc. to par. 6), or without registration. Such an order is binding and by sending it the buyer agrees to the rules of trade, including delivery and payment terms, complaints procedure and the protection of personal data.

The condition of validity internet orders is completion of all required data and information. Place of delivery is the address specified by the buyer in the registration form or the order. Title to the goods passes to the buyer after payment of the purchase price.

In response to the customer’s filled in and sent order the vendor sends an automatic acknowledgment of reception of the order by e-mail. If the buyer does not recieve the e-mail, the order was possibly not saved. In this case, please contact us.

After receiving the order the vendor validates the availability of goods and the customer is contacted (via e-mail or telephone) to confirm the order. The customer and the operator can without giving any reason not to confirm an order of goods before its final confirmation by the seller, it is mainly because of the goods has long been unavailable. The customer is informed about the status of the order, and next steps can be arranged.


3. Delivery and payment terms retail sales

Prices at online stores www.vlahova.cz, www.vlahova.com www.vlahova.eu and are inclusive of 21% VAT and do not include postage.

Payment for goods and services may either be transfered before sending the goods  or cash upon personal collection of goods.

Payment of goods will buyer transfer to account no. 208446343/0300, variable symbol is the order number of the buyer. If the amount is within 7 working days credited to the account, the order will be canceled.

Goods is sent to the vendor by selected transport service within 3-5 working days after receiving of payment, the seller reserves the right to longer periods in specific cases for which the buyer will be informed by e-mail.

Shipping GLS: 

  • Payment in advance CZK 80
  • Payment on delivery 110 CZK

Czech Post:

  • Payment in advance CZK 110
  • Payment on delivery 145 CZK

All prices are inclusive of VAT.

Czech Post transport is normally provided within 5 working days, GLS services usually take up to 2 days.

When ordering over 1500 CZK the shipping is free of charge. 

Transport prices mentioned above apply only to shipments in the Czech Republic. Shipping outside the Czech Republic is calculated for each shipment individually according to the weight of the package and transport distances. If you want to know the value of such postage in advance, please contact us by e-mail at: info@vlahova.cz and we will be pleased to calculate for you.

In the event of damage to the shipment carrier it is essential that the buyer claimed the failure by the carrier and wrote them a complaint protocol, or damaged shipment is assumed. Upon receiving of a damaged consignment vendor for its claim with the carrier assumes responsibility and is not liable for any damage or its contents.

Personal pick up of the goods is possible only after previous written agreement with the seller.

4. The withdrawal from the contract (return)

The consumer has the right to withdraw from the contract within fourteen days. Period runs from the date of reception of goods.

The buyer has to inform the vendor about returning the goods in advance in a written form (e-mail or accompanying letter). The buyer is obliged to send back undamaged goods in a complete state without any signs of use or wear together with the order number and account number. Shipping fees are to be paid by the buyer, the vendor reserves the right to refuse to accept shipments sent on Cash on delivery (further COD). If the consumer withdraws from the contract, they send or forward the goods received from the enterpreneur no later than fourteen days after the withdrawal. If the consumer withdraws from the contract, he returns entrepreneur without undue delay, no later than fourteen days after the withdrawal, all funds, including the costs of delivery to him under the contract received in the same way. Businessman returns to the consumer all the funds received in any other way only if the consumer has agreed and if he does not incur additional costs. If the consumer chose different than the cheapest delivery method offered by the entrepreneur, the entrepreneur will return to the consumer the costs of delivering the goods in the amount corresponding to the cheapest offered ways of delivery. If the consumer withdraws from the contract, the entrepreneur is not obliged to return the funds received by consumers before his consumer goods pass or prove that the goods was sent to the entrepreneur.

In case that the conditions for the withdrawal  are not complied by the buyer the goods is immediately sent back to the customer.

The consumer can withdraw from the contract for the supply of goods that have been adjusted according to the wishes of the consumer or another person upon request.

In case of repeated returns from one buyer, the seller reserves the right after prior written notice not to send more goods to the buyer. 

5. Warranty

The warranty period is 24 months. Complaints judged by an employee from service department and solved by standard procedure applicable laws. The guarantee applies to the product functionality and workmanship. The warranty does not cover damage caused by tampering, external influences (aggressive environment impact, rough handling), water ingress into the mechanism of failure to comply with conditions of the waterproof, battery run time and wear away by normal usage.

Defective goods can be sent by buyer to the seller's address together with proof of purchase (receipt or warranty) and a desctioption of the defect. Seller reserves the right to refuse to accept shipments sent COD. Seller complaint is handled by the legal deadline.

The consumer has the right to judicial resolution of consumer disputes from a purchase contract at www.coi.cz.


6. Personal data protection

The buyer has the right to request deletion of personal data (deregistration), deletion is performed on the basis of a written application by a buyer (e-mail or letter to the address of the seller).

All personal data are processed by the buyer to the range necessary to process orders and in accordance with the Law on Personal Data Protection no. 101/2000 Coll., As amended. This data is securely stored and is not shared with third parties outside except the essential information for a company providing delivery and payments, and only for the purpose necessary to process the order from the buyer. Data on purchases (orders) are collected for the purpose of handling complaints and feedback control to accounting documents. Information about the buyer and his orders are stored in a secure database and not disclosed to third parties, can be used for the company’s own marketing activities of the seller.

*) For wholesalers apply different business and operating conditions.

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